Privacy & Data Protection

This Privacy Policy explains how Winspark collects, uses and protects the personal information we receive from players in Canada. We take your privacy seriously and describe below the types of information we collect, how we use it, how we keep it secure, and the choices available to you about your information.

Types of data we collect

Personal data

When you register an account or contact us we collect personal details such as your name, date of birth, email address, phone number, billing and postal address, and identity documents where required for verification. We also record account credentials and security details you provide.

Technical data

We collect information about your device and connection, including IP address, browser type, device identifiers, operating system, and log data. This helps us deliver the site, prevent fraud, and optimise performance on mobile and desktop.

Transactional data

Transaction records include deposits, withdrawals, game activity, wager history, account balance, and payment method details. We may also retain correspondence with our support team and records of any account verifications.

How we use your information

We use data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. Information also supports customer service, dispute resolution, and basic analytics to improve the site. Where permitted, we may use anonymized data for business reporting and to tailor communications about offers relevant to your play style.

Data protection practices

We protect personal information using industry-standard administrative, technical and physical safeguards. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We monitor systems for unusual activity and maintain procedures for responding to potential security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you logged in, measure site usage, and support fraud prevention. You can manage cookie settings through your browser; however, disabling certain cookies may affect functionality such as login, cashier services, and personalised offers.

User rights

As a Canadian user you have rights to access, correct and, where applicable, request deletion of personal information we hold about you. You can also object to or restrict certain processing and withdraw consent where processing is based on consent. We will respond to requests in accordance with applicable law.

Access, correction and deletion of data

To view or update your account details, log in and use your account settings or contact our support team. To request deletion or a copy of your data, contact support and provide verification of your identity. Some data may be retained where required for legal, regulatory or fraud-prevention reasons.

Information sharing and third parties

We share information with service providers who help operate the site, such as payment processors, identity verification providers, security and fraud prevention services, and analytics vendors. We may also disclose information to comply with lawful requests from authorities or to protect our rights. We require third parties to process data in accordance with appropriate security and confidentiality standards.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site with an updated effective date. If you have questions or wish to exercise your privacy rights, contact us at [email protected].